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Users List

Overview

The What and the Why

A React refresh of the PagerDuty user list, which would clean up tech and design debt and enable future work. While this was intended to be a one-to-one capability port, I also championed the addition of one piece of capability to add exponential user value.

Role

Product Designer (UX research, UI design, accessibility)

Timeframe

Delivered: December 2021


Designs

The users list in its previous form was being utilized for a few main tasks: For admins, it was a place to find and manage users. For responders, it was a place to find an admin on their team, usually to request additional permissions. And occasionally it was a place to find help during an incident. All of these tasks were made difficult because users could neither search nor filter on the page. When we moved the page into react, we also added the ability to search and filter, making all of these tasks easy to accomplish.

The previous version of the page was in table-form. We moved it into a list format, rather than card format, so that more information would continue to be viewable for admin users. Future iterations of this page would likely have two different views to customize for admin versus non-admin roles.

Accessibility

As part of the build for this page, I conducted accessibility testing across the page, using voice over and keyboard commands, and worked with engineering to implement changes as needed.